Refund policy

Salt Sista does its best to ensure your items are sent to you and ready to flaunt! 

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind.

NOTE: We may ask for images of the item(s) or other proof of payment to help you though the return policy and gather feedback for future improvement. 

Overview

• Eligible full-price items returned within 30 days of purchase may be exchanged for another full-price item or issued as a store credit (valid for 6 months). Full-price items cannot be exchanged for sale items.
• All sale items are final sale for change-of-mind purchases and are not eligible for returns, exchanges, or store credits.
• For eligible full-price orders placed from 1 November onwards, we extend our standard 30-day return window until 31 January of the following year.
• The 30-day return window for pre-ordered items begins on the shipment date, rather than the purchase date.
• Promotional prices, sales, and discounts are only valid during the specified promotional period. We do not offer retrospective price adjustments or price matching for items purchased before or after a promotional period.
• Shipping fees are non-refundable. Customers are responsible for all shipping costs unless the return is due to an error on our part or a faulty item.

Returning Items

• Your return must be initiated within 30 days of the purchase date (or by 31 January for holiday orders placed from 1 November onwards, and within 30 days of the shipment date for pre-orders). No change-of-mind returns or exchanges will be accepted after these timeframes.
• Items must be unworn, unwashed, and undamaged.
• All original tags must remain intact.
• Hygiene liners (if applicable) must still be attached for health and safety reasons.

My Account Return Request

• Click the "log in" link in the store's menu, or go to https://account.saltsista.com
• Log in to your account
• Click "Request return" for the relevant order. If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".
• If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. 

Pre-Orders

• When you purchase any item marked as "pre-order" you are purchasing a product that is not yet in stock.
• The timeframes of arrival for pre-orders are displayed on the product page.
• If you change your mind before the item is fulfilled (shipped) we will issue you a store credit. 
• We will not refund for change of mind on pre-orders.
• The full amount is due upon checkout of your pre-order.
• When your item arrives we will ship it to you and you will receive an email with tracking details.
• If your item arrives to us sooner we will ship the item to you then however this is not always guaranteed.  

Exchanges

• All exchanges will be subject to our 30-day return policy of the original goods 
• If you wish to exchange an item for a different size, colour or change of mind please contact us with your preferred item for the exchange. 
• Exchanges are subject to availability. If the requested item is not available, we will issue you with a store credit for your next shop or you can choose something else.
• Store credits issued are valid for 6 months from the date of issue 
• If the item you choose is of greater value you will need to pay the difference. If the item is of lesser value the remaining amount will be issued as a store credit. 
• Please note the quickest way to receive your new item is to order it online rather than waiting for the original items to be returned however the original items are still subject to our returns policy. 
• Once we receive the returned items, have inspected them and have deemed them authorised under our returns terms we will email you to let you know. We will then dispatch your exchanged items within 2 business days. 
• Please note that shipping fees are non-refundable, customers are responsible for return/exchange shipping costs of both the original item and the new item, unless the exchange is due to an error on our part. 

Reimbursement of Funds / Store Credits

Any applicable funds will be issued to the original payment method used for the purchase within 5-10 business days of authorisation, and after any applicable products have been returned. 

To use a store credit ensure you are logged into your account, add your items to cart and select store credit at at checkout by toggling on the "apply store credit" option. If the credit covers the entire total, your order is covered and can be completed. If not, you will need to pay the remaining balance using another standard payment method.

Damaged and Defective Items

All items are quality checked during manufacturing, arrival to our head office, and before shipment. However, in the rare event that you receive a damaged or defective item, please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund as soon as possible once the images have been evaluated and products have been returned to us.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at admin@saltsista.com. We're here to help!